Privacy Policy
Effective Date: 9/7/2025
Last Updated: 9/7/2025
At 100% Naturals (Alaheym LLC), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
Information We Collect
Personal Information
When you make a purchase or sign up for our newsletter, we collect:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
Payment Information
We do not store your payment or credit card information. All payment processing is handled securely by our third-party payment processors.
Automatic Information
We use Google Analytics and operational cookies to collect:
- Browser and device information
- IP address
- Pages visited on our site
- Time spent on our site
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping notifications
- Respond to your questions and provide customer service
- Send occasional marketing emails (you can opt out anytime)
- Improve our website and customer experience
- Comply with legal obligations
Information Sharing
We do not sell, trade, or share your personal information with third parties, except:
- With shipping carriers (USPS, UPS) to deliver your orders
- With manufacturers when orders are shipped directly from them
- When required by law or to protect our rights
Marketing Communications
We may send you promotional emails about new products and special offers. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.
Data Security
We implement appropriate security measures to protect your personal information. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access your personal information
- Request corrections to your information
- Request deletion of your information
- Opt out of marketing communications
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: (502) 474-9494
- Business Hours: 9am – 4pm EST
Terms of Service
Effective Date: 6/2/2025
Last Updated: 9/7/2025
Welcome to 100% Naturals operated by Alaheym LLC. By accessing or using our website, you agree to these Terms of Service.
Acceptance of Terms
By using our website, you confirm that you are at least 18 years old or have parental consent, and you agree to be bound by these terms.
Use of Our Website
Permitted Use
You may use our website to:
- Browse and purchase our products
- Access information about our company and products
- Contact us with questions
Prohibited Use
You may not:
- Use our website for illegal purposes
- Attempt to hack or disrupt our website
- Copy, reproduce, or distribute our content without permission
- Post false, misleading, or harmful content
Products and Pricing
- All products are subject to availability
- Prices are subject to change without notice
- We reserve the right to refuse or cancel orders
- Product descriptions are as accurate as possible, but we do not guarantee complete accuracy
Orders and Payment
- Orders are subject to acceptance by us
- Payment is required at the time of purchase
- We accept major credit cards through secure payment processors
- Orders may be canceled or delayed due to inventory issues
Intellectual Property
All content on our website, including text, images, logos, and designs, is owned by Alaheym LLC and protected by copyright and trademark laws.
Limitation of Liability
Alaheym LLC shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
Governing Law
These terms are governed by the laws of Kentucky, United States.
Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting.
Contact Information
For questions about these Terms of Service:
- Email: EMAIL LINK
- Phone: (502) 474-9494
Return and Refund Policy
Effective Date: [Insert Current Date]
At 100% Naturals (Alaheym LLC), we want you to be completely satisfied with your purchase. Please review our return and refund policy below.
Return Eligibility
Return Window
You have 30 days from the date of delivery to return items for store credit.
Item Condition
Items must be:
- Unworn and in original condition
- Have all original tags attached
- Be free from odors, stains, or damage
Non-Returnable Items
We cannot accept returns on:
- Underwear and intimate apparel
- Items that show signs of wear
- Items without original tags
Return Process
- Contact Us: Email EMAIL LINK or call (502) 474-9494 to initiate your return
- Return Authorization: We’ll provide you with return instructions
- Ship Items: Package items securely and ship to our return address
- Processing: Allow 3-5 business days after we receive your return for processing
Return Shipping
- Customer Responsibility: You are responsible for return shipping costs
- Recommendation: Use a trackable shipping method as we are not responsible for lost return packages
- Damaged Returns: Items damaged during return shipping cannot be processed
Refunds and Store Credit
Store Credit
- All approved returns receive store credit (not cash refunds)
- Store credit never expires
- Store credit can be used for future purchases on our website
Processing Time
- Store credit is issued within 3-5 business days after we receive and inspect your return
- You will receive an email confirmation when store credit is applied to your account
No Restocking Fees
We do not charge restocking fees for returns that meet our return policy requirements.
Exchanges
We do not offer direct exchanges. To exchange an item:
- Return the original item for store credit
- Place a new order for the desired item
Damaged or Defective Items
If you receive damaged or defective items:
- Contact us immediately at EMAIL LINK
- Include photos of the damage/defect
- We will provide a prepaid return label and full store credit
Contact Us
Questions about returns?
- Email: EMAIL LINK
- Phone: (502) 474-9494
- Business Hours: 9am – 4pm EST
Shipping Policy
Effective Date: 9/7/2025
100% Naturals (Alaheym LLC) is committed to getting your natural clothing to you quickly and safely. Please review our shipping information below.
Shipping Areas
We currently ship to addresses within the United States only.
Processing Time
Standard Processing
- 1-3 business days for in-stock items
- Processing begins after payment confirmation
- Business days are Monday-Friday, excluding holidays
Out of Stock Items
- If items are out of stock or on backorder, we will contact you with expected availability
- You can choose to wait or cancel your order
Shipping Methods and Costs
Carriers
We ship via USPS and UPS based on your location and package size.
Shipping Costs
- Shipping costs vary based on:
- Delivery location
- Number of items
- Package weight and size
- Exact shipping cost is calculated at checkout
Delivery Timeframes
- Standard Shipping: 3-7 business days after processing
- Expedited Shipping: Available for faster delivery (costs calculated at checkout)
Order Tracking
- You will receive a shipping confirmation email with tracking information
- Track your package using the carrier’s website (USPS.com or UPS.com)
Delivery
Successful Delivery
- Packages are considered delivered when confirmed by carrier tracking
- We are not responsible for packages marked as delivered by the carrier
Delivery Issues
If your package is:
- Lost in transit
- Damaged during shipping
- Not delivered after tracking shows delivery
Contact us immediately: EMAIL LINK or (502) 474-9494
Direct Manufacturer Shipping
Some items may ship directly from manufacturers:
- You will be notified if this applies to your order
- Tracking information will be provided
- Our return policy still applies
International Shipping
We do not currently offer international shipping.
Holiday and Weather Delays
Shipping may be delayed during:
- Peak holiday seasons
- Severe weather conditions
- Carrier service disruptions
We will notify you of any significant delays.
Customer Service
Questions about shipping?
- Email: [email protected]
- Phone: (502) 474-9494
- Business Hours:
- Customer Support: 9am – 4pm EST
- Phone Support: 9am – 6pm EST
- Response Time: We typically respond to emails within 24 hours during business days
Address Changes
- Contact us immediately if you need to change your shipping address
- Address changes may not be possible once orders have processed
- Incorrect addresses provided by customers may result in additional shipping charges
